Hotel Frequently Asked Questions

What time is check-in / check-out?
Information available shortly.

Do I need a credit card to check-in?
Yes, a pre-authorisation is required to guarantee incidentals. Should you not have a credit card available, a deposit is required. Any unused deposit will be refunded on check-out.

How far is the hotel from Surfers Paradise?
Mantra at Sharks is only a 15-minute drive from Surfers Paradise

Do you have WIFI?
Yes, WIFI is complimentary in all rooms

What is the minimum age to check in to the hotel?
All reservations require the registered guest to be no less than 18 years of age. The guest must have a with a valid credit card in his / her name.

How do I make changes to, or cancel, my booking?
If you wish to modify or cancel your booking please contact our friendly reservation team on (07) 5588
8333.

What is the room cancellation policy?
Cancellations received within 24 hours of arrival will incur a late cancellation fee of
one night’s accommodation.

Do your rooms have balconies?
Our rooms do not have balconies.

Do your rooms have any cooking facilities?
Only our King Suite includes a microwave. We also offer in-room dining.
Southport Sharks boasts an extensive choice of dining options, including Carmody’s Restaurant, Frenzy Food Court, a Cafe, and Cabana Bar & Lounge.

Do you have smoking rooms?
Mantra at Sharks is a non-smoking hotel.

Do you have wheelchair accessible rooms?
Our wheelchair accessible rooms are subject to availability. Please check with us prior to booking.

What sizes are your rooms?
Our Studio Queen room is 19 square metres,  and Deluxe Rooms are from 26 square metres to 27 square
metres.