Here are some frequently asked questions about staying with Mantra at Sharks.
What time is check-in/check-out?
Guaranteed check-in is 2pm, and check-out is 10am. Please contact our friendly hotel team should you have any special requests.
If I arrive early to the hotel, can I check-in?
You may arrive prior to the usual check-in time of 2pm (14:00). If you have a car, you may use the car park and reception can arrange luggage storage until your room is ready.
What time is check-out?
Our check-out time is 10am, late checkouts are subject to availability on the day of your departure. Late checkout fees apply.
Do I need a credit card to check-in?
Yes, a pre-authorisation amount of $100 is required to guarantee incidentals.
Can reception store my luggage?
Reception can always store your luggage after you have checked-out allowing you to enjoy the local surrounds. You will still be able to collect your luggage upon your return.
Can I extend my stay?
Yes. If you extend your in-house booking, your original suite key/s and car parking pass will stop working on your original departure date. Reception will need to reprogram them for you so you are not inconvenienced.
Do you have WiFi?
Yes, WiFi is complimentary and unlimited in all rooms.
What is the minimum age to check in to the hotel?
All reservations require the registered guest to be no less than 18-years of age. The guest must have a with a valid credit card in his / her name and a driver’s license or passport.
How do I make changes or cancel, my booking?
If you wish to modify or cancel your booking please contact our friendly reservation team on (07) 5603 3200.
What is the room cancellation policy?
Cancellations received within 24 hours of arrival will incur a late cancellation fee of one night’s accommodation.
Do you have wheelchair accessible rooms?
Our wheelchair accessible rooms are subject to availability. Please check with us prior to booking.
Is there a limit to the amount of visitors?
Yes, all visitors must leave by 22:00 (10pm). Maximum number of visitors per room is two (2).
Do your rooms have any cooking facilities?
Do your rooms have balconies?
Our rooms do not have balconies.
Do you have smoking rooms?
Mantra at Sharks is a non-smoking hotel.
Do you provide baby cots?
No, due to health and safety reasons we are unable to provide these. We are happy for you to bring your own, please be aware of our room size and maximum occupancy restrictions on booking.
Do you provide roll away beds?
No, however you may book a sofa bed for an additional $40 per day in a King Suite.
If you have further queries please contact the hotel.
I loved my suite. The facilities in the room were excellent. All very relaxing!
Very courteous and helpful staff. I stay here quite a lot for my work and am never disappointed!
Faavale J, Visited February 2020
We have been guests around 10 times since opening and each visit continues to impress. Staff are fabulous, helpful and have an air of complete friendliness about them.
Daryl & Janice, Visited July 2019
Excellent hotel, an enjoyable experience. The venue was convenient, the room comfortable and amenities excellent.
Dianne H, Visited July 2019
Enjoyable stay. Staff excellent, room clean, plenty of undercover parking and hotel easy to access when travelling.