ACCOUNT SETTLEMENT
The preferred method of payment is cash or credit card. We accept American Express, Mastercard and Visa. All credit card payments will incur a credit card surcharge. Personal and business cheques are not accepted. Should you have any questions about your account, please contact Guest Services.
ADAPTORS
The electrical current is 240 volts. International adaptors are available from Reception. A $20 bond will be held on your account and removed when adaptor is returned.
BIKE STORAGE
Bicycle racks are available for your convenience on the western end of the carpark on the lower ground level.
BUSINESS SERVICES
Should you require assistance with photocopying, fax and printing services, please contact Guest Services. Charges apply.
CAR PARKING
Complimentary self parking is available for your convenience, subject to availability.
CHECK-IN TIME
Check in time is guaranteed from 2pm. Early check-in requests are subject to availability, please see Guest Services.
CHECK-OUT TIME
Check out time is 10am. Should you wish to extend your stay or departure time, please contact Guest Services. Late check outs are subject to availability and fees may apply.
CONFERENCE & MEETING SPACE
Sharks Events Centre is a modern, multi-purpose facility boasting delicious and exciting menu selections and the latest capabilities in audio visual technology. For same day meetings please contact reception for prices.
CONVENIENCE ITEMS
Our Fins Cellar located at Southport Sharks also offers a large selection of beers, wines, spirits and snacks. Note, alcohol is not permitted to be sold before 9am daily under Queensland legislation.
FITNESS CENTRE
Southport Sharks Health + Fitness is the perfect location for all your health and fitness needs. Complimentary access is available to hotel guests during Fitness Centre staffed hours only (Mon to Fri 5am – 8pm, Sat 6am-4pm, Sun 8am – 12pm). There is something for everyone, no matter what fitness level, with 80+ Group Fitness classes per week (classes are an additional fee). Please note all classes and sauna must be booked in advance, and are subject to availability.
GAMING ROOM
The gaming room located in the club is open from 10am to 4am daily.
GUEST LAUNDRY
For your convenience, a guest laundry is located on the Lower Ground floor of the carpark. The facility is available 24 hours a day and is accessed using your room key card. The washing machine and dryer takes $2 coins and Guest Services can assist you with change and the purchase of washing powder.
LUGGAGE SERVICES
You are welcome to store your luggage at Reception on the day of your departure. Please see Guest Services for assistance.
MAIL
If you have an item which is pre-stamped, we will be happy to mail this for you. The hotel receives mail each weekday morning. Should you be expecting mail or other deliveries, please advise Guest Services.
RESERVATIONS
For future stays at Mantra at Sharks, please contact reception and we would be happy to provide a return guest 10% discount for booking directly with us.
TRANSPORT
Our Guest Service Agents will be pleased to assist you in booking a shuttle bus, taxi, limousine or hire car. Please provide as much notice as possible. Local bus stops are located at the end of Melia Court or alternately, the G:link, Gold Coast’s light rail network has a station at the Gold Coast University Hospital, an easy 10 minute walk. Guest Services will be pleased to assist you with maps or timetables.
WAKE UP CALLS
Wake up calls can be arranged through Reception. Alternatively the clock radio in your room has an alarm clock setting.