Conditions of Entry

Southport Sharks takes pride in its recognition as a leader within the Queensland Club Industry, and as a provider of superior service standards to both members and guests who utilise our facilities. 

Accordingly, the Club has initiated a number of policies to ensure the maintenance of those standards, and to safeguard the safety and wellbeing of not only those persons utilising our facility, but the surrounding community as a whole. Central to those initiatives is the Club’s Risk-Assessed Management Plan (RAMP), covering such matters as responsible service of alcohol, responsible provision of gaming services, security issues, legislative compliance and provisions of service. The following outline the mandatory compliance requirements imposed by the Club’s policies on all persons utilising the Club’s facilities. 

1 – BEHAVIOUR 

Each and every person utilising Club facilities has the right to a safe, peaceful and enjoyable environment within Club precincts. To that end: 

• Patrons and members are expected to comply with the Southport Shark’s Code of Conduct; 

• Patrons who are abusive, quarrelsome or threatening may be requested to vacate the premises; 

• Offensive language will not be tolerated at any time; 

• It is expected that patrons will respond favourably to any and all reasonable and legal requests by managerial and security staff; and 

• Should it be deemed that any member’s behaviour has brought the club into disrepute, the person will be required to justify why their membership should not be immediately terminated. 

2 – RESPONSIBLE SERVICE OF ALCOHOL 

Southport Sharks has a policy to serve patrons in a responsible, friendly, and professional manner. In accordance with the Southport Sharks RAMP:  

• The Club will refuse service to:  

• Anyone who is under the age of 18; 

• Anyone who appears under the age of 18 without acceptable evidence/proof or age; 

• Patrons who show signs of intoxication; and 

• Disorderly patrons; 

• Anyone requesting service who appears to be under 25 years of age will be asked to provide acceptable photo identification; 

• Management, service staff and security personnel reserve the right under the Queensland Liquor Act (1993) to refuse entry to the premises and/or refuse service to any patron at any time. 

• Minors (a patron under the age of 18), may not enter or remain on the Club’s premises unless accompanied by a responsible adult as defined by the Liquor Act (1992).  

3 – RESPONSIBLE CONDUCT OF GAMBLING 

Southport Sharks is committed to providing a safe, supportive, and responsible gaming environment. In accordance with the Queensland Responsible Gambling Code of Practice: 

• The Club will take reasonable steps to ensure that: 

• Gambling is conducted in a responsible and transparent manner; 

• Patrons are able to make informed decisions about their participation in gaming; 

• Gaming services will only be provided to patrons who are 18 years of age or older; 

• Self-excluded or otherwise excluded persons are not permitted to enter or remain in gaming areas; 

• Management, gaming staff, and security personnel may refuse entry to gaming areas, refuse gaming service, or require a patron to leave gaming areas at any time where responsible gambling concerns are identified; 

• The Club will intervene where a patron displays indicators of gambling-related harm, including by providing responsible gambling information or ceasing gaming service; 

• Information about responsible gambling, self-exclusion, and support services is available throughout the premises; 

• Staff are trained and authorised to implement responsible gambling measures 

Patrons are encouraged to gamble responsibly and to seek assistance if gambling is no longer enjoyable or within their control. 

4 – DRESS 

Southport Sharks requires that all members and guests attending the Club abide by the following dress code, and have a clean, neat and tidy appearance at all times whilst on Club premises. Appropriate upper body clothing must be worn at all times. 

NOT PERMITTED AT ANY TIME: 

• Bare feet; 

• Clothing or footwear that is unduly soiled; 

• Clothing that is untidy or unsightly; 

• Revealing clothing such as bikini tops, swimwear, etc.; 

• Clothing displaying offensive, rude or illegal motifs and pictures; 

• Clothing displaying group or gang patches or insignia; and 

• Football or studded boot. 

NOT PERMITTED AFTER 6:00PM: 

• Workwear and steal capped boots; and 

• Singlets (note: sleeveless shirts that are well presented are permitted).  

CHILDREN: 

• The dress code as above applies to all persons over 15 years of age. 

• Children under the age of 15 years must be neatly and tidily attired. 

• For safety purposes, children of all ages must wear footwear at all times, in all areas of the Club, with the exception of Wobbygongs. 

• For safety purposes, football or studded boots are not deemed proper footwear for children within the Club. 

Management reserves the right to interpret and enforce this Dress Code Policy and may refuse entry or request any person to leave if the dress standards are not met. 

5 – SECURITY 

All security personnel contracted at Southport Sharks are licensed under the Security Providers Act 2008 and are fully authorised to take any action deemed to be in the best interest of the Club and its patrons. 

To ensure the safety of all persons utilising Club facilities, it is expected that any patron entering the Club will: 

• Sign in at Reception using valid identification if entering the Club after 9:00pm; 

• Not wear facial coverings, headwear, caps, or any other item that may inhibit facial recognition within the premises, except where exempt under the Club’s dress code or applicable laws; 

• Leave all motorcycle helmets and similar apparel with Reception until departure; 

• Leave all bags at reception (with the exception of those containing items of necessity for infant children); and 

• Acknowledge that the Club reserves the right to search any bag in the possession of a person entering or leaving the premises; and 

• Acknowledge that the Club does not accept responsibility for loss of, or damage to, items left in its possession.   

6 – UNDER 18’S 

• Any person under the age of 18 are expected to comply Southport Shark’s Children’s Policy.  

• Children must remain under the immediate and direct supervision of a responsible adult (parent, step-parent, legal guardian, or an adult who has ‘parental rights, duties and responsibilities’ in relation to the minor) at all times, unless they are under the care of Wobbygongs staff. 

• A responsible adult is not just someone who is 18 or over. It must be a parent, step-parent, legal guardian, or an adult who has parental responsibility for the child. A boyfriend, girlfriend, friend, sibling, or partner does not qualify unless they have legal parental responsibility. 

• Children are not permitted in the Gaming room or any designated “Over 18” areas, at any time. 

• For safety purposes, children of all ages must wear footwear at all times, in all areas of the Club, except for Wobbygongs. 

• For safety purposes, football or studded boots are not deemed proper footwear for children within the Club. 

• Children under 12 are not permitted on the dance floor after the commencement of any live band/artist, with the exception of designated children’s nights. 

• Children aged 13–17 years may only access the dance floor when accompanied and directly supervised by one responsible adult. 

7 – PRIVACY & FACIAL RECOGNITION TECHNOLOGY (FRT) 

Southport Sharks uses Facial Recognition Technology (FRT) within the premises to assist with security, safety, responsible gambling, and legislative compliance arrangements. 

By entering the Club premises, remaining on the premises, or continuing your membership, you acknowledge and consent to the collection and use of your image and biometric information through FRT in accordance with the Club’s Privacy Policy. FRT may operate at entry points, gaming areas, and other monitored locations within the Club. 

Entry to the premises is conditional upon this consent. Persons who do not consent to the use of FRT may be refused entry to the premises or denied access to certain areas, including the Gaming Room. 

Details about how personal and biometric information is collected, used, stored, and managed are set out in the Club’s Privacy Policy, available on the Southport Sharks website or from Reception. 

8 – HEALTH AND SAFETY 

Southport Sharks is committed to ensuring that employees, contractors, suppliers, members, visitors and all other persons associated with our organisation are not exposed to health and safety risks arising from the conduct or activities of our business. 

It is expected that persons utilising Club facilities will take all due care to ensure that they and others remain free from injury whilst on the premises and immediately report any perceived hazard or risk to Managerial staff for investigation and assessment.  

9 – DRUGS AND ALCOHOL 

Southport Sharks has a stringent Drug and Alcohol Policy which applies equally to employees, contractors and patrons. All illegal or illicit (recreation) drugs are strictly forbidden, and all alcohol consumed must be purchased on premise. The Club adheres to the principles of Responsible Service of Alcohol (RSA), and persons deemed to be under the influence of alcohol will be denied further service. 

Where the conduct of any individual is considered unsociable or unruly, they will be removed from the premises. Any person leaving the premises in an intoxicated state will be encouraged not to drive, and every assistance will be given for them to make alternate transport arrangements.  

Where it is known or suspected that any patron, contractor or employee is consuming, selling, purchasing, providing or is in possession of illegal substance(s), that person will be immediately removed from the premises, and the matter reported to the authorities.