Terms & Conditions

MEMBERSHIP TERMS & CONDITIONS

1 – COMPLIANCE WITH CONDITIONS OF ENTRY

All members must comply with the Club’s conditions of entry at all times.

Failure to comply may result in suspension or termination of membership, forfeiture of ACCESS points, or exclusion from the premises, as determined by The Club.

The conditions of entry are available at the Club’s reception and on the Club’s website.

2 – MEMBERSHIP ELIGIBILITY & MANDATORY INFORMATION REQUIREMENTS (AML/CTF)

Applicants and members must provide accurate, complete, and up-to-date information as required by The Club to comply with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and associated Rules.

Membership may be refused, suspended, restricted, or terminated if required information is not provided, cannot be verified, or is found to be false or misleading.

Required information may include, but is not limited to:

• Proof of identity and verification documents (including document number and issuing authority);
• Full legal name;
• Date of birth;
• Residential address;
• Occupation and/or business activities;
• Details of relevant personal, business, beneficial ownership, or control associations;
• Source of funds;
• Source of wealth;
• Politically exposed person (PEP) status, direct or indirect; and
• Ongoing transaction and behavioural monitoring information, including gaming participation and loyalty program activity.

The Club may request, verify, or re-verify this information at application, during membership, or on an ongoing, periodic, or event-driven basis for due diligence, transaction monitoring, or regulatory reporting.

Failure or refusal to provide requested information, or failure to satisfy verification requirements, may result in:

• Refusal of membership application;
• Suspension or termination of membership;
• Suspension or cancellation of ACCESS loyalty accounts or benefits;
• Refusal of gaming payouts; and
• Exclusion from the premises.

All personal information collected for these purposes will be handled in accordance with the Club’s Privacy Policy and applicable privacy laws.

3 – ACCESS LOYALTY PROGRAM TERMS AND CONDITIONS

The ACCESS loyalty program provides benefits to financial members of Southport Australian Rules Football Club (The Club) for visitation and the purchase of select products and services.

ACCESS points may be earned by the playing of gaming machines and in the purchase of select goods and services sold by The Club.

Club policy prohibits membership cards being lent or borrowed by other persons in order to receive points or gain other benefits under the ACCESS Loyalty program.

The Club reserves the right to alter ACCESS point accumulation ratios at its sole discretion.

It is a Club member’s responsibility to secure their membership card and any fraudulent negotiation of ACCESS points from a stolen or lost membership card will not be the responsibility of The Club.

ACCESS points earned by one member are not transferable to another member.

Club members may use their accumulated ACCESS points to purchase select goods and services sold by the Club (not PRIVATE FUNCTIONS). Club members may elect to convert their ACCESS points for cash. Should a member wish to convert ACCESS points for cash, the following conditions apply:

• The member may only convert his/her ACCESS points to cash where the balance of such points totals 500 points ($5.00) or more, being available in the member’s account;
• The member in converting his/her ACCESS points for cash may, on any one trading day, convert a maximum of 20,000 points ($200.00);
• When converting ACCESS points for cash the member must produce his/her Club membership card as well as photograph identification, or other evidence of identification acceptable to The Club, and may be asked to quote his/her date of birth for verification; and
• The member may only convert his/her ACCESS points to cash in increments of 500 (five hundred points) $5.00 amounts, in whole dollars.

These terms, including benefits, may be changed at any time by The Club. If we do make changes, we will give members notice of these changes, including updated information on our website and on information available at the Southport Sharks property.

Prior notice may not be given if we are required to make changes to act legally or in accordance with the requirements of a Government authority, and the way in which we provide notice may be limited by law or the requirements of a Government authority.

It is the member’s responsibility to ensure they keep up to date with the Terms.

The Club is not responsible and will accept no liability for misuse of lost or stolen cards or card failure to which ACCESS points fail to accrue.

ACCESS points will be accrued until the close of trading on 30 September annually. Points not used by this date will be deleted and purged. From the commencement of trading on 1 October annually, all ACCESS points accounts will have a balance of 0 (zero) points.

The basis upon which a member may accrue ACCESS points and Tier Credits is determined solely by The Club and is subject to change without prior notice to members.

The Club will not be liable in any way in relation to the unavailability of ACCESS points of any description which fail to accrue as a result of a malfunction, operator fault, misrepresentation or any other reason beyond the knowledge or control of The Club.

The Club has no obligation to make available to members ACCESS points that fail to accrue.

The Club may suspend or cease operation of the ACCESS Loyalty program at any time without notice. If so, members have thirty (30) days from the date of the suspension or cessation to redeem all accrued ACCESS points. Any points not redeemed within said 30 (thirty) day period will be cancelled and purged,

Any decision pertaining to ACCESS benefits, by The Club, are final and no correspondence will be entered into.

ACCESS points are based on levels of points earned. Five levels of reward categories may operate; Jade, Amber, Pearl, Opal and Black Opal. Each such level of reward status will feature varying levels of benefits.

ACCESS points are based on a member’s goods and services purchases and gaming machine play. A member’s status of reward category will be reviewed periodically by The Club.

The Club reserves the right to change criteria for reward category levels and determine the maximum number of members per level.

Bonus Points all year. Black Opal members will earn 4x bonus points for gaming turnover on all days within the six-month period in which they are a Black Opal member. Opal members will earn triple bonus points for gaming turnover on all days within the six- month period in which they are an Opal member. Pearl members will earn 2x bonus points for gaming turnover on all days within the six-month period in which they are a Pearl member.

The Club reserves the right to change a member’s status of reward category level at any time without prior notice.

Employees of The Club who are also financial members of The Club are eligible to accrue and redeem ACCESS points in their own time, in accordance with the policies relating to employee participation in Club promotions. Points not redeemable for cash.

Directors of The Club are ineligible to accrue or redeem ACCESS points.

These terms and conditions shall be governed by and construed in accordance with the laws in force in the state of Queensland and shall be enforced in conjunction with the membership policies of The Club.

4 – GAMING TERMS & CONDITIONS

General T&Cs:

Promotions are open to current financial members (18 years and over) of the Southport Australian Rules Football Club “Southport Sharks” (excluding staff, club contractors and members of the board).

Winners will be contacted by best means possible.

If an act, omission, event or circumstance occurs that is beyond the reasonable control of Southport Sharks and prevents Southport Sharks from complying with these terms and conditions, Southport Sharks will not be liable for any failure to perform or delay in performing its obligation and Southport Sharks reserves the right (subject to applicable law) to cancel, terminate, modify or suspend any promotion.

Southport Sharks Board Members, officers and employees, related bodies corporate, and their respective officers, employees and agents, will not be liable for any loss, damage or personal injury whatsoever (including but not limited to direct, indirect and consequential loss) suffered or sustained in connection with any promotion, the marketing of a promotion or use of any prize, except for any liability which cannot be excluded by law.

Southport Sharks reserves the right to re-draw any winning prize in a promotion in the event of the following:

• A breach of these terms and conditions;
• The forfeiting of a prize;
• Unclaimed prizes; or
• Inability to contact the winner.

Southport Sharks cannot be held responsible for any communication that is delayed due to third-party providers including short message service (SMS), multimedia message service (MMS), electronic direct mail (EDM) or direct mail.

Valid photo identification must be presented for any winners (e.g. passport, license, or proof of age card).

As part of our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (AML/CTF Act), the Club collects and verifies certain personal information.

By participating in gaming services that the Club provides, you acknowledge and consent to the collection, use and disclosure of your personal information for the purpose of complying with our legal obligations, including but not limited to:

• Identity verification;
• Re-verification of identity;
• Transaction monitoring;
• Customer screening services and reporting to regulatory authorities such as AUSTRAC;
• Disclosure to third-party service providers who assist us in meeting obligations; and
• Monitoring and storing some of your identifying information.

All personal information collected for these purposes will be handled in accordance with the Club’s Privacy Policy and applicable privacy laws.

If we cannot verify your identity, of if unusual behaviour or gambling activity, or if we consider that you or your activity poses a risk to the Club or our staff, the Club may undertake one, some or all of the following actions with or without notice:

• Request further identifying information;
• Request information about source of funds, wealth, or your financial position;
• Refuse gaming payouts;
• Suspend loyalty accounts;
• Forfeit loyalty points;
• Terminate membership; and/or
• Exclude from premises.

The Club is not liable for any action taken in relation to the above risk and compliance actions.

The Club uses facial recognition services for the purpose of enforcing compliance with gambling and AML/CTF legislation, and related policies and programs; members consent to the use of their image for these purposes.

5 – PRIVACY COLLECTION NOTICE – USE OF FACIAL RECOGNITION TECHNOLOGY (FRT)

Southport Sharks is committed to protecting your personal information in accordance with its Privacy Policy and the Privacy Act 1988 (Cth).

Facial Recognition Technology 9FRT) is used through the premises for security, safety, gambling compliance, and venue management.

By entering our premises or by continuing your membership, members consent to the collection, use, storage, and handling of biometric information for these purposes.

Biometric information may be collected at venue entrances, gaming areas, Mantra at Sharks, Health & Fitness Centre, and other monitored areas.

FRT is used to:

• Identify and prevent entry of suspended, banned, or self-excluded individuals;
• Promote responsible gambling;
• Support compliance with legal and regulatory obligations; and
• Maintain security and safety for patrons, staff, and property.

If consent is not given, entry or access to certain areas may be denied to comply with legal obligations.

The Club takes reasonable steps to protect biometric information from misuse, loss, unauthorized access, modification, or disclosure.

Biometric information for exclusion enforcement is retained only as long as necessary and securely destroyed once the exclusion period ends.

For more information on personal information handling, access, correction, complaints, and contact details, refer to the Privacy Policy on the website or at Reception.

Acceptance of the Membership Terms and Conditions includes consent to biometric information collection through facial recognition cameras at the premises.

For details about how we handle personal information—including access, correction, complaint mechanisms, and contact information—please refer to our full Privacy Policy, or available on request from Reception.