Dear Members,

It’s been over a month since the club was locked down and not a day goes by without the thought of how important our members are for the Southport Sharks.

While the future remains uncertain regarding a re-opening date, please be assured we are well prepared to address the safety and well-being of our members, staff and local community.

This unprecedented chain of events has prompted many discussions on what life will be like post-lockdown and how businesses like the Sharks will adapt to the new ‘norm’. Soon, each member will receive a survey to assist the club in making some important decisions for how we operate in the future.

For our club to survive and adapt, we need to understand what matters most to our members, and for this reason, we’ll be seeking your input to support the future of Southport Sharks is not only sustainable but importantly meets your expectations.

We ask for your patience during this period of uncertainty and while there may be future events, promotions and entertainment modifications, we can assure you:

  • All ACCESS Tier status levels will remain unchanged until April 2021 and we’ll be automatically upgrading members who were close to the next Tier
  • ACCESS loyalty accounts and points balances have been frozen; therefore, you will not lose any points earned prior to the lockdown
  • Expiry of ACCESS loyalty points have been extended to the end of December 2020
  • Members who have missed out on celebrating their Birthday during the closure, will receive 60-days to use their vouchers after we reopen.

Please stay safe and healthy as our community weathers this storm together. We look forward to seeing you again soon.

Yours sincerely,

Dean Bowtell
Chief Executive Officer