Letter from CEO, Dean Bowtell

Monday 23 March 2020

Re: Increased trading restrictions handed down by the Federal Government

Dear Members

On 22nd March, the Federal Government imposed further restrictions on the community to improve our nation’s response to the COVID-19 virus.

As a community club servicing 47,000 members and employing 270 staff, we responded without hesitation to these new rules.

Regrettably, the club and fitness centre are now closed until further notice, however, Mantra at Sharks will remain in operation and takeaway beverages/pre-made snacks will still be available through Box Coffee Co with the following trading hours:

Monday to Friday 5am to 1pm
Saturday 6am to 11.30am
Sunday 6am to 11am

Clearly, the decision made by our government is in the interests of our nation and we fully support any measures undertaken to save people’s lives.  As stated last week, our club’s objective is now focused on an operational model that will not only withstand these restrictions but allow us to reopen all services and outlets by the end of September 2020.

Our empathy is with all our members, staff, contractors, consultants and stakeholders who have been affected by these events. It’s a tough period for everyone, however, we’re confident the strategies we have in place will allow Sharks to reopen in the future.

Thank you for your continued support and patience over the coming months.

Please remain positive and stay healthy.

Yours sincerely

Dean Bowtell
Chief Executive Officer

 

Membership Status and Points

(Updated Sunday 22 March 2020)

Please note that your current tier status will be held and points will still be valid on your 2020 Southport Sharks membership card when Southport Sharks reopens.

 

Updated Trading Hours and Closures

(Updated Sunday 22 March 2020)

The main club will be temporarily closed. Mantra at Sharks hotel and Box coffee to remain open.

Further information will be provided shortly.

 

Notice to Southport Sharks Members regarding Coronavirus COVID-19

Wednesday 18 March 2020
(Updated Friday 20 March 2020)

Letter from CEO, Dean Bowtell

Re: New Trading Conditions handed down by the Federal Government

This morning the Prime Minister made a number of announcements in a bid to curb the impact of COVID-19 on our community.

As we understand, this ban, which could be in place for up to 6 months, will only allow clubs to have a maximum of 100 people per zone at any given point of time.

The significance of this announcement highlights the government’s immediate concern to the pandemic and importantly, how it can be controlled in the foreseeable future.

Our club’s objective is now focused on an operational model that will not only withstand these new restrictions but allow us to reopen all services and outlets by the end of September 2020.

The club will need to consider a raft of measures to ensure our financial security throughout these extreme times.

We ask for your understanding of our changes and encourage you to continue to visit Southport Sharks, as we need you!

The situation we have been presented with today requires immediate action and below is a summary of our operating services.

WE ARE OPEN FOR BUSINESS

Trading hours will change to the following

  • Sunday to Wednesday // 10am – 10pm
  • Thursday // 10am – 1am
  • Friday to Saturday // 10am – 2am

The following outlets remain open for Members and their Guests and up-to-date trading hours for individual outlets can be viewed here. 

Main Club (Lounge Bar and Cafe combined) – 100 people at any one time.

Gaming Room – 100 people at any one time.

Mackenzie’s Sports Bar

  • Main Bar – 20 people at any one time.
  • Beer Garden – 25 people at any one time.

Mantra at Sharks Hotel

Aviary Rooftop Bar

  • Main Bar – 65 people at any one time.
  • The Nest (outdoor area) – 35 people at any one time.

Fins Cellar

Box Coffee

Carpark

A takeaway menu is coming soon – click here for more information

Southport Sharks Health + Fitness Centre

Open hours for the fitness centre currently remain the same, view the Notice to Sharks Fitness Members.

  • Main Gym Floor – 100 people at any one time.
  • Group Fitness Studio – 20 people at any one time.
  • Cycle Studio – 15 people at any one time.
  • Mind + Body Studio – 15 people at any one time.

There are certain changes that we’ve had to implement, including the temporary closure of some outlets, including Frenzy’s Food Court, Carmody’s Restaurant, Cabana Bar & Lounge, Sharks Events Centre, Wobbygongs and Creche. Unfortunately, we’ve had to cancel all club entertainment, promotions and vouchers until further notice.

Our empathy is with everyone affected by this situation and we thank you for your understanding and continued support during this difficult time.

Regards

Dean Bowtell
Chief Executive Officer